Need Help? Contact Us
SlotoStars support team is on hand to help with questions, account-related issues, technical concerns or general feedback. Whether you need help with deposits, verification, withdrawal status or a gameplay query, our UK-facing team aims to respond promptly and guide you through each step. If you prefer, the Sloto Stars VIP team can assist with loyalty and cashback enquiries. For faster help, please have your account ID ready when you contact us by live chat, email or phone. We handle general enquiries in English and can escalate complex cases to our dedicated payments and security teams, explaining any verification requests and next steps.
| Department | Contact |
|---|---|
| Customer Support | [email protected] |
| General Enquiries | [email protected] |
| Affiliate Enquiries | [email protected] |
| Phone | +44 20 3812 4795 |
| Working Hours | Mon-Fri, 09:00-18:00 |
Contact Us by Email
Email is our preferred contact method for detailed requests, account enquiries or cases that require documents or explanations. Please send all correspondence to [email protected] with a clear subject line and include up‑to‑date contact details and your account ID where applicable. Providing these details up front helps us process requests faster and reduces delays in resolving your issue.
Send Us a Message
NameEmailMessageSend messageResponse Time
Our support team aims to respond quickly. Most enquiries are answered within one business day. Simple requests, such as account questions or payment confirmations, are usually handled promptly. More complex matters, including investigations, document checks or dispute resolution, may take longer depending on their nature and any third-party involvement. We will keep you updated and provide an estimated timeline where possible.
Feedback
Your feedback helps us improve. If you have suggestions, ideas or spot anything that could work better, please share them with our team via live chat or by emailing [email protected]. We review all messages carefully and use them to refine site features, promotions and customer service. Thank you for helping us make the site clearer and easier to use.