Player Privacy Policy

At SlotoStars we take your privacy seriously. This policy explains what information we collect when you use our services, how we use and protect that information, and the choices available to you. It applies to account holders and visitors using our website and related services, and describes how we handle personal and technical data to keep your account secure.

Types of data we collect

We collect several categories of information to provide and improve our services, confirm identity, and process payments. We only collect data necessary for these purposes and to comply with legal and security requirements.

Personal data

Personal data includes your name, date of birth, email address, postal address, phone number and any documents you provide for identity verification. We also record payment details and billing information needed to complete deposits and withdrawals. Contact details are used to communicate about your account and any required checks.

Technical data

Technical data covers IP address, browser type and version, device identifiers, operating system, and page activity such as pages visited and time spent. We use this information to maintain security, troubleshoot issues and improve the site experience.

Transactional data

Transactional data includes your account activity, game history, bets, deposits, withdrawals and bonus usage. This information helps us resolve disputes, detect fraud and meet our record-keeping obligations.

How we use your information

We use personal and technical data to operate your account, process transactions, verify identity, prevent fraud and comply with legal obligations. Transactional data is used to administer payments, carry out customer support and maintain accurate records. We may also use anonymised data for analytics and to improve site performance.

Data protection practices

We protect your information using appropriate technical and organisational measures such as encryption, secure access controls and monitoring. Access to personal data is restricted to authorised personnel and third parties who need it to provide services on our behalf. We regularly review these measures to keep data secure.

Cookies and tracking technologies

We use cookies and similar technologies to remember preferences, support login sessions, and collect analytics. You can control cookie settings through your browser or the site cookie controls. Essential cookies are required for account functionality; other cookies are optional and used for performance and analytics.

User rights

You have the right to request access to the personal data we hold about you, ask for inaccuracies to be corrected and request deletion where appropriate. You may also object to certain processing or ask for restrictions on processing in some cases. Requests will be handled in line with applicable data-protection requirements.

Access, correction and deletion

To access, correct or request deletion of your data, contact our support team at [email protected]. We will verify your identity before fulfilling requests and explain any limits to deletion that arise from legal or regulatory obligations.

Information sharing and third parties

We may share data with payment processors, verification providers, fraud prevention services, technical support partners and analytics providers. We require third parties to maintain appropriate security standards and only use data for agreed purposes. We do not sell your personal information to third parties.

Privacy policy updates

We may update this policy from time to time. Where appropriate we will notify you of material changes via the site or by email. If you have questions about your privacy or this policy, contact [email protected] or refer to your account settings for further options.

Throughout this policy Sloto Stars remains committed to handling your information responsibly and keeping your account secure.