User Terms and Conditions

These Terms and Conditions set out the rules that govern your use of the SlotoStars website and services. They explain our relationship with you, the responsibilities we expect from customers, and the basic operational terms that apply when you register, deposit, play or request withdrawals. We are the operator of the platform and we provide these terms so you understand how the service operates and what we may require from you.

Account responsibilities

You must provide accurate personal details when registering and keep your account information up to date. You are responsible for maintaining the confidentiality of your login details and for all activity that occurs under your account. We may require identity and payment verification at any time, and particularly before processing withdrawals; if requested documents are not supplied within 30 days we reserve the right to suspend or close the account and to withhold funds as set out in our verification policy.

Eligibility requirements

Access to the site is limited to persons who are legally permitted to gamble in their place of residence. Our published terms state a minimum age requirement; you must also not be located in a jurisdiction where participation is prohibited. Residents of certain countries are restricted from using the platform. The absence of a country from a restricted list should not be taken as an affirmative licence or entitlement to play.

Acceptable platform use

Users must not attempt to use the platform through VPNs, proxies, bots, automated systems or by colluding with other players. Creating multiple real-money accounts, abusing promotions, or otherwise attempting to manipulate gameplay or outcomes is prohibited. We may suspend, restrict or close accounts and void stakes or winnings where we reasonably suspect abuse or breach of these rules.

General bonus and promotion rules

All bonuses and promotions are subject to specific terms which will be published with each offer. Typical conditions include wagering requirements, game contribution weightings and maximum bet limits while a bonus is active. Promotional credits are not transferable and may be voided if used contrary to the offer terms. Pending withdrawal requests may prevent you from claiming new promotions until the request is resolved.

Deposits and withdrawals

We accept a range of payment methods; availability depends on your jurisdiction and the method you choose. All transactions are subject to verification checks and may take several business days to process. Withdrawals are reviewed and may be reversible during processing. We may apply limits, hold funds for additional checks and charge fees for certain low-value transactions where stated in the cashier terms.

Dispute resolution

If you have a complaint about your account or a transaction, contact our support team and provide relevant details and evidence. We aim to investigate and respond within a reasonable time. If we cannot resolve the matter directly, you may be advised of further independent dispute options where available in your jurisdiction.

Updates to terms and conditions

We may amend these terms from time to time. Updated terms will be published on the site and, where appropriate, we will notify registered users. Continued use of the service after changes are published constitutes acceptance of the revised terms. We reserve the right to suspend or restrict access where changes affect eligibility, verification or compliance requirements.